Contact us

Contact Us

At AngliaBet Casino, we understand that your time is valuable and you want to receive help quickly when needed. We are committed to providing top-notch customer support through various channels. Below, you'll find information on our contact methods, availability hours, and self-service options.

Getting Help Through Our Support Channels

We have several ways for you to get in touch with us, depending on your preference and the issue at hand:

• Live Chat: For instant assistance during business hours (explained below), please use our live chat feature. One of our friendly support agents will be happy to help you.
• Email Support: If you'd prefer to write us an email or need a record of your conversation, feel free to send us a message. Please allow 24-48 hours for a response during business hours.
• Help Centre & FAQs: Before reaching out, we recommend checking our comprehensive Help Centre. You can find detailed guides on various topics, including responsible gambling practices and technical troubleshooting.

Availability Hours

Our support team is available:

• Monday to Sunday: 9 AM - 11 PM GMTPlease note that live chat may not be available during extended holiday periods or unexpected maintenance hours.

Self-Service Options

We encourage you to try our self-service tools before contacting us. You can access these resources through your account dashboard and the Help Centre:

• Deposit Limits: Manage your deposit limits to suit your betting habits.
• Time-Outs & Self-Exclusion: Set time-outs or opt for longer-term exclusion from playing.

Preferred Contact Methods

If you need help with a specific issue, we recommend using our live chat for faster assistance during business hours. For less urgent matters or when requiring a detailed response, email support is available.

General Support Workflow & Escalation Guidance

• If your query isn't answered in the FAQs or Help Centre, please contact us through any of the above channels.
• Our team will respond to live chat inquiries within minutes during business hours and via email within 24-48 hours. For more complex issues or those requiring additional support:

Technical Support & Account Security Assistance

Please visit our Help Centre for troubleshooting guides on technical matters, such as account login difficulties or payment processing.

If you're experiencing persistent issues with your account security:

• Follow the steps in our "Account Recovery" section of the Help Centre.
• Contact us via live chat for immediate assistance or email support if outside business hours.

Multilingual Support

While English is our primary language, we strive to provide a basic level of customer service in multiple languages to cater to an international audience. This includes some multilingual agents available through live chat during peak times.

Device Compatibility & Accessibiliy

We ensure that all pages are accessible and navigable on both desktop computers and mobile devices. However, please note that the functionality may vary slightly between platforms due to browser differences or software updates.

When you contact us, we'll do our best to assist with any questions or problems as quickly as possible. Our dedicated team is here to ensure your gaming experience at AngliaBet Casino meets your expectations.

Thank you for choosing AngliaBet Casino!